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Privacy Policy

Last Updated: February 10, 2026

1. Introduction

Welcome to tabl (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”).

By using tabl, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account (name, email, phone number)
  • Complete your profile (profile picture, educational institution)
  • Make a booking (payment information)
  • Contact our support team
  • Apply as a library partner (business details, KYC documents)

2.2 Usage Information

We automatically collect certain information when you use our Service:

  • Device Information: Device type, operating system, unique device identifiers
  • Location Data: GPS location (with your permission) to show nearby libraries
  • Usage Patterns: Booking history, search queries, features used
  • Log Data: IP address, browser type, access times, pages viewed

2.3 Payment Information

We use third-party payment processors (Razorpay, PayU) to handle transactions. We do not store your complete credit card details on our servers. We collect:

  • Transaction history
  • Payment method type (UPI, card, wallet)
  • Billing address (if provided)

3. How We Use Your Information

We use the information we collect for various purposes:

  • Provide Services: Process bookings, manage your account, provide customer support
  • Improve Our Service: Analyze usage patterns, develop new features, fix bugs
  • Communication: Send booking confirmations, reminders, support updates
  • Marketing: Send promotional offers (with your consent, which you can withdraw)
  • Safety & Security: Verify identity, prevent fraud, ensure platform safety
  • Legal Compliance: Meet regulatory requirements, respond to legal requests

4. How We Share Your Information

4.1 With Library Partners

When you make a booking, we share necessary information with the library:

  • Your name and contact number (for check-in)
  • Booking details (date, time, seat number)
  • Special requests

4.2 Service Providers

We share information with third-party vendors who provide services on our behalf:

  • Payment processors (Razorpay, PayU)
  • SMS/Email service providers (Twilio, SendGrid)
  • Cloud hosting providers (AWS, Google Cloud)
  • Analytics providers (Google Analytics, Mixpanel)
  • Customer support tools (Zendesk, Intercom)

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5. Data Security

We implement appropriate technical and organizational security measures:

  • SSL/TLS encryption for data transmission
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms

6. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing

Contact us at privacy@tabl.app to exercise these rights.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: